Ocean Dental advertises for Medicaid and has commercials that attract children with Medicaid. They have a call center that takes their calls. They train these young representatives to not let the caller know they are on the phone with a call center. Ocean Dental wants the patient or parent to be tricked into thinking they are talking to a nurse in the clinic. In all actuality you are speaking to someone who knows nothing about your child, nothing about Medicaid, and nothing concerning dental terminology or illnesses caused by tooth decay. The purpose of the call center is just to real you in onto their schedule, so that they can give you a 7 minute cleaning and take your Medicaid. Someone from the Kentucky, Louisianna, or Ohio area can call and will get the call center in Stillwater, Oklahoma. The representatives in this call center, which is located in a bomb shelter and set up under a bank, has never seen the clinics and do not know what they look like. They have only heard the voices of the people that work the front desk. How sketchy for a dental practice to take advantage of Medicaid patients because they know that these people are low income and welfare based. Something should be done about the quality of that working environment. They seldom have water and have to walk up a large set of steep steps to get to the bathroom which is shared amongst the Ocean Dental reps and the bank workers. Eight hours of work underground with no breaks. This place is worse than a Chinese sweat shop. The best advice from a worker who currently works there is if you care about your child’s dental needs DO NOT take them to Ocean Dental.
