Showing posts with label Kool Smiles written response to Grassley and Baucus. Show all posts
Showing posts with label Kool Smiles written response to Grassley and Baucus. Show all posts

Sunday, December 09, 2012

NCDR - Kool Smiles changing it’s management structure Jan 2013.

It appears either

1. There is pressure on NCDR & Kool Smiles to ditch the traveling trainers.
2. Strapped for cash and need to increase the bottom line in hopes of a sale.
3. Planning to hang the clinical leaders out to dry.
4. All of the above

Friday December 7, 2012
Dear NCDR, Kool Smiles and Resolution Dental colleagues:

koolsmiles-smileonWe continue to make great progress toward our dream of creating a world of happy, healthy smiles through access to quality dental care.

In the middle of this year, we launched a cultural initiative, developed with your constructive input during 2011, to create balance within our offices. To that end, our Kool Smiles and NCDR employees worked together to create an action plan for their vision of their office, or department. As you have seen for the last year, we have made many big steps toward achieving that vision, which include:

  • The roll out of SmileOn, our new dream, mission and the Priority Pledge;
  • Improved office level decision tools and responsibility; and
  • Stronger focus on patient satisfaction and retention.

Today, we are announcing that NCDR is reorganizing its field leadership team to better support the evolving needs of the Kool Smiles and Resolution dental offices.

Effective January 14, 2013, the Kool Smiles and Resolution Dental clinical leaders will assume additional responsibilities over their respective offices. These changes will unify field leadership into a single structure in an effort to improve communication and local accountability for your offices.

Friday, November 09, 2012

Mom’s complaining Kool Smiles are still up to their same old tricks–Papoose Boards and False Cavities


Posted November 6, 2012

-- MOM # 1  Ok so I made an appointment for my 3 yo at Kool Smiles for a cleaning a couple weeks ago I wanted to get it done before the new baby came so it would be one less thing I had to do.

Anyways my DH went back with my 3 yo because they were doing Xrays. I called my mother while I was waiting she said I meant to tell you not to take him to Kool Smiles.

She took my brother who was only 6 years old to the same Kool Smiles and they said he had 3 she took him somewhere else and he had none!

Kool smiles was going to strap my 6 year old brother down to fill cavities that he didn't have... I thought wow that's crazy no one could possibly do that. I wouldn't be able to live with myself knowing I put a child though all that pain for no reason but to get some money.

Then I thought maybe it will not be that way cause we do not have Medicaid we pay for insurance.  After they were done my DH informs me we need to make him another appointment to get work done. They said he had 3 cavities!!! (the same number they said my brother had)

They said my 3 year old had 3 cavities. I was soo upset I cried. I felt like the worst mom in the world! I'm 26 years old and only ever had one cavity and my little boy already had 3. He brushes his teeth and I brush behind him and he doesn't eat a lot of sweets.

I didn't make him another appointment. We just left. I'm taking him somewhere else. Has anyone had any problems like this? How do they get away with this sort of thing. It's terrible

--MOM # 2 Yes, it has happened to me. I had a gut feeling I didn't have a cavity (bc I never do) and I just didn't trust the guy. Went for a second opinion and I was right! Drs prob think that they "need" the $ and ins us paying for it anyways.

-- MOM # 3 -Be careful they will keep calling you!!! I took my son last year for his first appt and hated it, I told them I would schedule his next one when I looked at my calendar (lie, I was trying to be nice).

For the last 6 months they call from 3 or 4 diff numbers as early as 7 am and as late as 8pm. I even told them they had the wrong number and they keep on. Told them to stop calling and they still keep on! Hate them!

--MOM # 1 So funny you said that cause they actually called me today to confirm an appointment that they set for my son without me or my husbands permission. I will never bring my children there again the is actually a pediatrician in my area that has a sign posted saying not to bring your children to Kool Smiles.

Friday, July 06, 2012

Kool Smiles Dental–NCDR,LLC-FFL Partners’ written response to Senators Grassley and Baucus

Anyone buying this load of crap? Of course not. I can’t imagine sitting in my office reading this fairy tale and not getting angry as a wet hen (whatever that is). My blood would be boiling.

Kool Smiles Dental Centers Letter to Senators Grassley and Baucus 02-03-2012