Friday, August 17, 2012

Smiles Brands, Inc. job listing appears to be retail sales position within dental care - disguise as a Patient Service Rep.





Patient Services Representative (Call Center)

City: Plano
State: TX
Company: Smile Brands Inc.
REQ ID: 12-0491

If you have customer service or dental experience, this is a great opportunity for you. We are currently seeking self-motivated , high energy and enthusiastic people to join our growing call center in Plano, TX.

The primary role of the Inbound Patient Services Representative will be to assist patients who need to complete dental treatment in process and schedule appointments with our dental offices.

  • Assist patients with questions or concerns [treatment advice?]
  • Track calls and appointments in the lead database [huh? leads?]
  • Record, report and maintain patient information as required
  • Achieve assigned individual and team objectives [i.e. you and your team will be required to meet quotas]
  • Provide excellent customer service


  • 1+ years Customer Service experience
  • Dental experience preferred [what about a doctorate of dentistry?]
  • Strong written and verbal communication skills
  • Bi-lingual – Spanish
  • Computer skills MS Office – Word, Excel & Outlook
  • Type 35 words (minimum)
  • College coursework/degree preferred
  • A comprehensive benefits package is offered, which includes: Medical, Vision, Life Insurance and 401K. Equal Opportunity Employer.

Job posting