Sunday, May 20, 2012

Parents: Dental Board investigators headed to Bakersfield

Saturday, May 19 2012 10:00 PM

The Bakersfield Californian
Parents: Dental Board investigators headed to Bakersfield
BY KELLIE SCHMITT Californian staff writer kschmitt@bakersfield.com

State dental board officials will come to town in early June to investigate long-simmering allegations that a Bakersfield dentist mistreated children while they were strapped to a papoose, or stabilizing board, several local parents say.

Many of the parents involved also allege excessive, unnecessary or flawed dental treatments from Dr. Edward Dove.

 

"I struggle with the fact that it's taken a long time, but at least movement is coming quickly now," said parent Chris Cook, who has led a grassroots mobilization effort. "I'm exhausted but that doesn't mean I stop -- he ain't getting away from me."

Dove did not respond to an interview request, though he said last year that he gives excellent care, has never hurt a patient and the parents are "making it up." Dove, who has a clean disciplinary record, also said last year that the papoose board was necessary to keep some of his young patients immobile during treatment.

Since the parents banded together with a Facebook page last summer, the Bakersfield Police Department has conducted "a couple of investigations" into Dove's care, said Sgt. Joe Grubbs. He said police have been unable to substantiate any criminal wrongdoing, and are not actively investigating Dove now.

News of the Dental Board of California visit follows the decision by a high-profile Colorado attorney not to take the local parents' case.

Jim Moriarty, who is currently representing a young patient in a case of alleged pediatric dental abuse that's received national lawmaker attention, said the Bakersfield case involved too few local parents, a weak expert on his side, and too much "he said/she said." He also said being an out-of-state attorney was challenging.

Despite that setback, which parent Cook called "extremely shocking," the parents' case is still building momentum. Along with the coming dental board visit, they've collected about 1,000 signatures for an online petition to revoke Dove's license. Several weeks ago, Cook's son was featured with other Bakersfield children in an Inside Edition television segment, which investigated dental papoose boards.

To papoose or not?

Papoose boards, many of which have Velcro straps, are used to hold young patients in a stable position while procedures can be safely done.

Many of the parents' complaints against Dove stem from the slaps and scratches that reportedly happened while their children were restrained on the board, under partial sedation. Parents weren't allowed in the room during the process, something Dove has said is important since they can interrupt and distract from care.

The American Dental Association responded to that Inside Edition show with a press release detailing guidelines on when such stabilization should be used.

The American Academy of Pediatric Dentistry says papoose boards might be used when young patients require immediate diagnosis but can't cooperate due to "a lack of maturity or mental or physical disability;" when the safety of the patient, dental staff or parents would be at risk; or when movement of sedated patients needs to be reduced.

In general, papoose boards aren't considered part of routine dental care, said Dr. Paul Casamassimo, a pediatric expert at the Nationwide Children's Hospital in Ohio and a past president of the American Academy of Pediatric Dentistry. For a typical, healthy child, it would not be the first course of action.

[Dr. Casamassimo has failed to mention since 2008 he has been on the the board of advisors to one of those Private Equity dental chains-Small Smiles. I would like to ask Dr. Paul Casamassimo why he’s done nothing to stop the use of the papooose board, mainly used to expedite treatment, in the Small Smiles Dental Centers. In fact Dr. Casamassimo and Dr. Steven Adair, Small Smiles new Director of Clinical Quality Initiatives and Education and asshole buddies as they say, putting on a CE course together in Adair’s home town of Hilton Head, North Carolina.]

"Most people undergoing procedures in a dental office can stand still," he said. "It would be a hysterical child, or one who is too young to understand what is going on who would need the papoose."

At Ohio State University, a resident in one of Casamassimo's programs is working on a thesis project looking at parental attitudes toward papoose boards as well as other techniques like oral sedation, anesthesia and distraction/positive reinforcement.

Thirty years ago, parents would have said they'd rather have their children held down and the job done, Casamassimo said. Now, though, he has seen a 180-degree shift, as parents prefer putting children to sleep for extensive care.

[Is it the parents, Dr. Casamassimo or is it your pocketbook that prefers sedation. I call BS on that 30 years ago crap, 30 years ago no one had ever heard of such a thing. Were you papoosed Dr. C?]

In a previous interview, Dove pointed out that using general anesthesia is much costlier than using the papoose board, which can be a factor for parents struggling financially.

Another shift in dental practices is the increasing movement toward having parents present during care, Casamassimo said. He said the group of dentists who preferred that parents stay out of the room is largely retiring and a new generation wants the family more involved.

[Increased shift toward parents being present??  Would  that be because of this blog and the lashing you’ve taken for the past four years. If not for the force of the Federal Government, Small Smiles would still be keeping parents in the waiting rooms.

[I want to know when the shirt was away from having parents present? Actually, that was something Dr. Casamassimo and some of his colleagues hatched to not let parents know what they were doing to the children back in those rooms. Dr. C is as much a part of this problem as anyone. He’s held various offices at the AAPD for decades!]  

Regardless of whether parents are in a room, they should actively understand the extent of the procedures, the pros and cons, and be comfortable with it, he said.

That's not what Bakersfield parent Kristy Andreas says she experienced when she took her then-3-year-old son, Evan, to see Dove. If she had understood Evan would be papoosed, she would have insisted on staying with him, or at least behind the door, she said.

Evan says he was scolded and hit during his dental procedures, Andreas said. In addition, Andreas found Dove's care faulty. She ended up getting not just a second but a third opinion to prove it, all of which she said she has documented in her dental board complaint.

Attorney setback

Late last year, Colorado attorney Moriarty told The Californian he was poised to represent Bakersfield parents and was planning a visit here to ink the deal. Earlier this year, he said he was having an expert review some of the children's dental records. But last week, he said he had decided not to take the case.

Moriarty's other dental clients have been in the headlines recently for a case against a dental management company. Such management companies, which are often backed by private-equity money, are the subject of a U.S. Senate inquiry.

Moriarty said some private-equity backed dental businesses routinely bilk Medicaid patients, mistreating them in the process. Even though Medicaid reimbursements tend to be very low, the idea is that the businesses can make money if they practice "assembly line medicine."

"They routinely papoose and grossly sedate children, routinely refusing to allow parents to be present," he said. "They do that to keep parents from knowing what they're doing."

Moriarty said he was drawn to the Bakersfield case because of the parents' mobilization efforts. Ultimately, though, there was too much "he said/she said" and it would have required working with another California-licensed attorney since he was out of state, he said. Besides, he specializes in going up against private equity-funded dental businesses. Dove owns his own business.

Moriarty was clear that he still supports the California parents' mission.

"What Chris Cook and the other families did -- banding together, raising hell and bringing attention to the authorities --brings to light" conduct which otherwise would not be brought to life, he said.

That's exactly what local parents hope to accomplish June 9, when they say dental board investigators will interview their children at the Bakersfield Police Department.

If a dental board investigation finds a preponderance of evidence some violation has occurred, the next step is for the case to go before an administrative law judge, said Russ Heimerich, a spokesman for the dental board. He would not comment on any specific details of the Dove case.

But that could take some time. From January to March of this year alone, the dental board received 969 complaints. From the intake of a complaint to disciplinary action -- if it is deemed necessary -- takes about 1,100 days on average.

"I know some people want it wrapped up in an hour, like CSI," Heimerich said. "But these aren't investigations that happen overnight."

Staff writer Jason Kotowski contributed to this report.

Thursday, May 17, 2012

Private equity, profits and aggressive dentistry

 

Global Post

Bloomberg has published an article today that you just have to read.

It starts with a mom in Arizona picking up her (sobbing) 4 year old after school, only to learn that a dentist had installed steel crowns on two of his back teeth — "pulpotomies" according to a note in his backpack. Baby root canals.

The mother hadn't even been consulted. "I was absolutely horrified," she said.

No, this wasn't Marathon Man for toddlers. So why this aggressive act of dentistry?

It was about money. Profits. Private equity. And a new plague known as "dental abuse."

Bloomberg explains:

Isaac’s dentist was dispatched to his school by ReachOut Healthcare America, a dental management services company that’s in the portfolio of Morgan Stanley Private Equity, operates in 22 states and has dealt with 1.5 million patients. Management companies are at the center of a US Senate inquiry, and audits, investigations and civil actions in six states over allegations of unnecessary procedures, low-quality treatment and the unlicensed practice of dentistry.

ReachOut, Bloomberg reports, is one of just 25 dental management services "bought or backed by private-equity firms in the last decade." The management services take care of the business side, leaving the dentists to focus on teeth. The trouble started when the profit-driven businesses began seeing opportunity in your tax dollars: Medicaid.

Maybe that's why there's a big cavity in the US government's budget?

A former physician once counseled me that dentists were "a bunch of crooks, out to get rich." At the time, I took that with a grain of salt. Thanks to Bloomberg, I won't even floss without exercising caution.

Click here, and read on

And if there's a dentist nearby, keep your mouth closed. 

American’s Dental Health is at Risk: The true crisis in dentistry

As Bloomberg reported today, Private Equity is seen as the driving force behind abusive dentistry and Medicaid fraud. Little Isaac Gagnon, is still suffering from night terror from the abuse he endured while he was supposed to be safe at school.

The Fort Worth Star Telegram followed saying Texas taxpayer are getting hosed for unneeded dental procedures which amounts to Medicaid fraud.

Byron Harris of WFAA in Dallas has been reporting about this for months.

However, it is “We The People” who are picking up the tab and enriching Private Equity firms coffers into the billions of dollars. But that is not the biggest price being paid.

The biggest price of all is the dental health of each and every American!

This is not a Medicaid patient only problem. The same driving force is behind places like Heartland, MidWest, Pacific Dental, BrightNow, Aspen Dental, Affordable Dentures, Comfort Dental and now Wal-Mart is getting in on the action. The list goes on.

It’s not just Texas taxpayers, it’s ALL taxpayers

Texas taxpayers soaked for unneeded dental work

Speaking of Texas teeth, combine devious dentists with dubious private equity firms and what do you get?  

Soaked taxpayers it seems, Bloomberg reports.  

Some private equity firms have figured ways to overcharge Medicaid for dental work, and Texas seems to be a hotbed. The Texas State Board of Dental Examiners is investigating dozens of cases where dentists billed Medicaid for unneeded work or for services they didn't do. A Dallas orthodontist who reviewed Medicaid dental claims for the state told Congress that fraud in Texas is flagrant and that some dental clinics engaged in the illegal practice of dentistry.

Don't credit the state for uncovering the scandal. A series of exposes by Byron Harris of WFAA revealed little oversight of the state Medicaid program. He reported that more than 20,000 Texas children under age 12 received braces in a year's time. One clinic billed Texas Medicaid more than the whole state of Illinois spent on Medicaid dental care.

Chew on that a while if you wonder whether Texas state government is keeping a close watch on spending your tax dollars. 

Read more here: http://blogs.star-telegram.com/investigations/2012/05/speaking-of-texas-teeth-combine-devious-dentists-with-dubious-private-equity-firms-and-what-do-you-get-soaked-taxpayers-ac.html#storylink=cpy

Bloomberg reports rats out Private Equity dental abuses on children in public schools and the public at large

Bloomberg report

Special needs child taken from class and received root canals, stainless steel crowns and excessive X-rays without parents consent or knowledge, while his brother was next to him hearing his screams of pain and fear. 

Dr. Alvin Coon working for ReachOut Healthcare America's Big Smile mobile dental program deliver the horrifying treatment and could be headed to jail. Just two weeks ago a child in California had 4 teeth pulled while at school by the same company.  The company is under investigation in AZ and CA.

Read the shocking story here at Bloomberg

 

Want to see what happens to these children? Watch this!

http://bloomberg.com/news/2012-05-17/dental-abuse-seen-driven-by-private-equity-investments.html

As an after dinner liqueur I suggest this – April 30, 2012

Big Corporations Pony Up Over $1 Million To Oppose Senate Bill 655 in Legislature

Wednesday, May 16, 2012

Pueblo Small Smiles Dental Center Sold?

Rumor has it, Dr. Andrew Loomis – date of hire May 23, 2011- is purchasing the Small Smiles Dental Clinic in Pueblo, Colorado and the current employees last day is late next week.

Anyone besides me crying foul and not believing that an actual sale is happening?

I find it odd that a guy who has been with the company for less than a year is purchasing the original Small Smiles. You know the DeRose family is not going to allow anyone to control their original clinic. I’m sure it hold a massive amount of sentimental value.

The clinic just so happens to be housed in a building owned by the DeRose-Padula Enterprises. This sounds like North Carolina and DeRose’s fake sale of the Smile Starters Dental Centers to his employee, Raf Rivera, DDS about the time he agreed to pay $10 mil to settle fraud charges.

If I were a dentist purchasing the clinic, where I had been an employee for a year. There was a  full staff with whom I had worked all during that time, I would most likely keep them on, wouldn’t you? Why wouldn’t you? Some of those let go will be bound by non-compete agreements won’t they?

I’m pretty darn sure Michael DeRose, Eddie too, are on the List of Excluded Individuals and Entities and are not to participate in the Medicaid program, directly or indirectly. I guess DeRose Padula Enterprises is not on that list so it can participate? All sounds ridiculous doesn’t it? That’s because it is ridiculous.

Presumably Randall Ellis, DDS owns the place, right? He is one of those “fake” owners for Church Street Health Management. One thing is for sure, if Randy Ellis, DDS actually owns the clinic,as he has filed sworn documents attesting to, then he should have some serious capital gains on that 2012 tax return on his.

However, if you go back and look at the entity documents on file with the Colorado Secretary of State’s website, I’m not sure it ever left the DeRose Family in the first place.

Tax Assessor Office

Pueblo Tax Assessor's Office, report on 1022 Liberty Lane,Pueblo, Colorado, 81001

All Personal Property is billed to Church Street Health Management, LLC in Nashville, assessed at $34,996.

Land and Building belongs to DeRose Padula Enterprises. Assessed value for 2012 is $430,411. (land 77,500 structure $352,911)

So what did Dr. Loomis purchase and from whom did he purchase it? Has this been reported to the Bankruptcy Trustee?

How many papoose boards did he get in the deal? I notice they are not actually listed as being part of Church Street Health Management’s assets, but surely they are part of the $34,996 of “personal property”. Did he get his contract back so he’s not auctioned off like a slave in a human trafficking ring?

Church Street Health Management Personal Property (Form B38)– begins on page 32

Church Street Health Management, LLC Credit Agreement with Garrison Loan Agency, LLC

Husband and wife dental team plead guilty to Medicaid fraud in Texas

May 1, 2012 -- Carlos Armin Morales-Ryan, DDS, 45, and his wife, orthodontist Nelia Patricia Garcia-Morales, DDS, 42, of Laredo, TX, have pleaded guilty to making false statements on bills to Texas Medicaid.

Drs. Morales-Ryan and Garcia-Morales owned and operated Orthogenesis International Centre, a dentistry and orthodontics business, and a substantial portion of their business was targeted toward Medicaid-eligible children.

Medicaid regulations required them to be in their offices when services are provided to Medicaid patients.

Dr. Morales-Ryan has admitted that though he and his wife were in Hawaii on or about October 12, 2007, he falsely represented to Medicaid that he performed an evaluation and management of a new patient on that date. Dr. Garcia-Morales has also admitted she falsely represented to Medicaid that she performed an orthodontic retention on March 23, 2007 when she and her husband were en route to the U.S. from the Virgin Islands.

As a result of their plea agreements, they will be sentenced to five years' probation and will pay $686,545 to the Texas Health and Human Services Commission-Office of Inspector General.

Dr. Morales-Ryan currently is not licensed to practice dentistry in Texas due to another unrelated criminal proceeding.

Tuesday, May 15, 2012

Small Smiles Dental Centers employees kept in the dark

This letter was received last week from a Small Smiles employee. It is one of two received last week alone. Hopefully any identifying info was scrubbed, if not, oops, sorry.

My job is obviously a nightmare. I have been an employee with the company since March. A lot of funny business goes on. We are a profitable clinic probably when I first started in we were averaging 100 patients a day which is close to $10,000 a day now we see approx. 50.

I  for the last year have been miserable at my job but as a single mom with no child support I struggle to leave and possibly lose my apartment, etc.

It's not so much that i think what we do at my office in unethical most times I do agree on the treatment.  Big changes in the last year obviously after the Medicaid fraud we have a million compliance meetings, the state cracked down on reimbursement for stainless steel crowns. We no longer papoose (for the most part) as I was seeing many in a day we may have one a month..everyone's scared.

[well at least I’ve accomplished something!]

They are acting as if we will stay open and tell us very little.  Always constant changes weekly at small smiles..such as bill out what was before a periapical as an occlusal etc...no more papooses for Dr's etc.

[ so was it fraudulent billing before or now?]

All I really know is when they filed they told all 67 clinics over the phone a big 67 clinic phone conference and we were encouraged to ask questions basically it was that Tori guy who said business as usual...they don't want the company morale to be down so they don't tell us any new news.

Steve Adair told the Dental hygienist's if they see an HIV patient to double glove spray the room and leave it for two hours..who says this???? Exactly the opposite of what I learned in school.

Anyway the anxiety level I have when I get to work and the fear the boss puts in you and the company morale is terrible. They have us going out now doing ten minute marketing in which I have to walk the streets and pass out toothbrushes to passerby's encouraging them to come to Small Smiles.

Well in a city it’s the same damn people everyday. My bosses are acting like nothing is happening but a few of us follow your blog closely. It's the only truth we get. Dr (intentionally removed) is the current lead dentist "owner "of the office I work at, he is (age removed) spinning in circles and about to have a heart attack. I actually feel for this guy he is so going to get thrown under the bus. He does whatever they say no matter what he thinks

[ He is exactly right. He will be, the whole business is designed to protect the quarterback; Corporate Headquarters.]

But it's his own fault I said to him, “you actually own this place and he said no, I paid $100 and they put my name on the building.  I think what he said is BS.

I was venting sorry so basically I was wondering if no one bids on this hellhole by the 11th this Friday could it be the doors are locked Monday?????????? or probably not going to happen until after the 22nd...??????????

Can they possibly prolong the agony and then file chapter 7? I wish I could quit and go collect unemployment and state how horrible stressful and much anxiety this job gives me but I know they would fight it and I would lose and then put my daughter and I in a poor situation...

I wish there was something I can do..we started seeing adults in November 2011. I think they got a huge tax break for that or maybe are just desperate for any patients we can get.

I feel terrible telling these adults go see the oral surgeon get your teeth extracted then come back and we will fit you for dentures and I have no idea if we will be here???? Any thoughts,  any advice????

I thank you for your blog..it's my only knowledge and when they told us in a morning huddle that Lori Steiner-chief compliance officer was going back to her roots and leaving CSHM.  I was silently cracking up thinking about your blog which usually is the topic of our lunch room conversation and her last day (Lori Steiner the compliance officer) is May 31st how convenient.

Another dentist concerned about or lead/owner told me privately that she spoke with our lead/owner, and told him he should get a lawyer since he's the owner. He told her he had corporate lawyers.

The dentist looks at me and laughs and says “he's going to fry....”

[yes he is! so things must still be a bit shady around there, maybe?]

I feel that those of us who read your blog know more than they do. I just wonder if no one buys CHSM are we definitely closing??? Could they possibly only close some clinics and keep some open???  We have had a few people leave  and they are not replacing them.  But they tell us they aren’t replacing them because we have slowed down...everything is a lie.

I’d love to say thanks again for sharing your story Debbie...I just want it to end for me the girls I work with and the patients.

I appreciate your blog. Thank You

[You are welcome!]

Medicaid Dental Patients For Sale

This one blows my mind. This was an ad that landed in many dentists email box on Monday. 1-800-Dentist selling "leads" for prospective new patients on "state aid". Now, I ask you, what medical provider is patient shopping for potential patients in a program most all says reimburses way too little? Only a big dental mill would be willing to pay $25 per lead for 'state aid' patients.

Is 1-800-Dentist selling patient contact information or are they a third party broker and selling the names of patients which would be (assets) of bankrupt dental clinics such as Small Smiles and All Smiles? Someone needs to be asking?

HIPPA violations??  Anyone??  Bueller?

Where did 1-800-Dentist get these names? At the Corporate Dentistry Going Out of Business Sale?

1800dentistemailad

 

 

 

 

 

 

 

 

 

 

 

 

What's really fantastic, is they can sell the same stuff over and over and over and over again. This is really not unlike the paid patient hunters where dental clinics have employees hit the food banks and food stamp office and get paid per head to bring them directly to the dental office. The patients want to come to get their wal-mart gift cards and such!  Win win!

Monday, May 14, 2012

How prepared is your dentist?

How prepared is your dentist?

One local family's mission to keep children safe

How prepared is your dentist?: wavy.com

 

Updated: Monday, 14 May 2012, 6:30 PM EDT
Published : Monday, 14 May 2012, 4:49 PM EDT

CHESAPEAKE, Va. (WAVY) - A trip to the dentist can evoke pain, anxiety or fear. Those feelings generally subside once your appointment is over. But for one Chesapeake family the pain will never end. It's been five years since their traumatic visit.

Today, they want to challenge parents; they want them to question their child's dentist.

On March 9, 2007, the Blanco family took their 8-year-old daughter Raven in for a simple procedure. She would be sedated, worked on, then awakened from her sleep.

But Raven never woke up.

Raven's father, Mario Blanco, often visits Norfolk's Forest Lawn Cemetery ; that's where Raven is buried. He brings a chair and sits a few steps from her headstone. It's time alone with his eldest daughter. He opens up to her.

"I don't hear her talk back, but I feel her presence," Mario said.

There is a picture of her at the burial site and Mario meditates on her sweet smile. The same smile still fills the Blanco's Chesapeake home. There are family pictures in every room.

Raven's mother, Robin Blanco, still finds her young daughter's death hard to accept.

"For me, the longer the time goes by, you learn to cope with it. But the longer the time goes by, I miss her more," Robin said, her voice cracking.

Raven was sedated for a routine dental procedure. While getting the work done, complications arose and her heart stopped. Robin watched as staff members performed CPR on her little girl. Crews rushed the child from the dental office to the hospital emergency room.

"I remember a doctor coming out and telling... you know, that they've done all that they can do," Robin continued tearfully. "And did I want to see her - you know I just couldn't believe it. And I said, 'Yes I want to see her. I want to see her.' I just couldn't believe it. And she was gone."

In Raven’s memory, the family started The Raven Maria Blanco Foundation, Inc. They follow and share the stories of other children who’ve died following complications at the dentist.

By their count, 11 have lost their lives in the past year.

Today they're on a mission to educate parents and they want dentists to be prepared. Raven's cousin, Nicole Cunha, is spearheading those efforts.

"People have to go to the dentist, people have to have these things done, there are children with anxiety that have to be sedated, they have to have the work done on them, so no you can't take that away, you have to know what to do if something goes wrong," Cunha said.

Virginia Beach Oral Surgeon Dr. Scott Goodove puts into practice what Raven’s foundation wants in every dental office. He told us, "If we have an emergency, our assistants are prepared. They have stations to take if we have an emergency from the back to the front."

Each morning he holds a staff meeting and goes through the patient list. They discuss any medical complications that could arise.

Dr. Goodove sedates hundreds of patients each year. That's far more than a general dentist. But he points out that oral surgeons also undergo years of specialty training. His advice for any dental office, whether they sedate or not, be ready for a worst-case scenario.

"What we have here is sort of a more organized central emergency station.... (Our) patients walk in, they feel comfortable, 'Hey ... these guys are prepared.'"

In a corner of his office he has an automated external defibrillator (AED), a tank of oxygen, a range of medications and drugs. There's also an emergency response guide.

CLICK HERE FOR THE RAVEN MARIA BLANCO FOUNDATION'S SIX LINKS OF SURVIVAL

"It's as simple as picking the emergency - someone passes out - and it will give you the step-by-step guide. But you don't want someone reading this for the first time during the emergency itself, so you run through these drills."

And Dr. Goodove holds mock drills every month. For general dentists, not doing deep sedation procedures Virginia dental regulations don’t go nearly that far. That’s where the Blanco’s want the public to help.

"If we get a group of the whole country coming together, and demanding these things, you'll see a big change," Mario said. Mario eventually wants to see these preparedness practices become law - Raven’s law - as he sees it.

Meantime, much of his time is spent sitting across from Raven burial site, as they keep each other company. Her epitaph reads: "'The most beautiful girl in the world a beloved daughter and sister who is missed and loved so much. One day we will all be together again....' And we will."

Raven's parents want you to ask certain questions before you make a dentist appointment for your child. Click here for a list of those six questions.

Click here to watch the portion of our interview in which the Blanco's discuss taking their other children to the dentist for the first time, following Raven's death.


After this story aired, I received the following:

 

Kimberly Asercion

Hello,
After going to the link that showed all the children that had lost their lives due to "complications" at the dental office, I felt like I just needed to tell someone briefly what I have experienced as someone "in the field". I live in Va. Beach and was a dental assistant for almost thirteen years. (I left the field in 2004 after working in an adult practice, and since that time I actually work in the cemetery industry as a General Manager at a cemetery in Va. Beach) I worked five of my thirteen years in a pediatric office. (Drs Sundin and Bullock) and about two months after that at Drs Hechtkopf and Cox. (1998) I did not work long at the last office because the unsafe practices that they undertook actually scared me.

When a child had to have a lengthy procedure they were given Chloral Hydrate for the procedure as well as Nitrous Oxide. (and Lidocaine of course) The dental assistant would come out to the waiting room and get their patient and bring them back. Then the assistant would mix the Chloral Hydrate based on the dose prescribed by the Dr. and give it to the child. Within about ten minutes the children would literally just start getting drowsy and then basically pass out. We would then have to hold them until it was time for them to have their work done...if the office was busy that day then sometimes that could be up to 45 minutes. During that time (and this happened A LOT) the children would begin vomiting...while unconscious and we would have to try to hold them upright while this was happening.

When the procedure would start, the child (who was already completely unconscious) was given Nitrous. It was jacked up way over the necessary level (about 70%) and to the point that it would induce nausea and vomiting even in an adult...but especially on a child that was already sedated. While the child was being worked on (with the papoose board) they had a heart monitor on...when their heartbeat would start to increase the Dr. would say, "Okay...get ready...here we go!" (Because the heart rate would increase when they were getting ready to vomit.) They would not reduce the Nitrous strength and we would just have to keep suctioning as they were getting sick.

After the procedure was finished, they would turn on the straight oxygen and start to try to wake the child up. They would still be very groggy when we would carry them back out to their parents, however we were not allowed to tell them that their little child had just spent the last two hours vomiting while unconscious. We did give them precautions for them to eat lightly and to watch them while their mouth was still numb so that they wouldn't bite the inside of their mouth, etc. They never had any idea what had happened back in the office though. That is the part that was so upsetting to me.

I happened to be CPR certified, however this was not a requirement for the job. I was never asked before I was hired if I was. That I know of, none of the assistants were ever shown emergency procedures. I know I was not. This happened on an almost every day basis. Now, when I started the job, I did have eight years of experience and five of those had been in a pediatric office...however the requirements to get a job in Dr. Hechtkopf and Cox's office were very minimal.

I am saddened to hear these stories...I can very easily see how these tragedies could take place. The dentist most of the time very heavily relied on their assistant to have already checked the child's health history without every looking at it themselves. (This was the story in every office I worked at unfortunately.)
I'm truly sorry that this happened and I hope that you sharing these stories will help to regulate the requirements of dentists and their assistants in the future. I just felt like I needed to tell what it was like behind the scenes because I can easily see how this could have happened.
Sincerely,
Kim