Showing posts with label Kelly Parker. Show all posts
Showing posts with label Kelly Parker. Show all posts

Thursday, September 21, 2017

Texas State Board of Dental Examiners is a RAGING DUMPSTER FIRE!

Here is an article you may have interest in posting on DTM.   All of this information is in good faith and written for the purpose to expose the mismanagement at the Texas State Dental Board. 

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It has been six months since an investigative reporter has exposed Kelly Parker's mismanagement and unethical behavior as the executive director at the Texas State Board of Dental Examiners.  Since then, the Board Members have done NOTHING.  She has brought disgrace onto the Board and dental profession as evidenced by negative media reports and multiple employee complaints.

Several employees brought their concerns directly to Board members only to hit a wall.  Employees jeopardized their own jobs by contacting Board members to report what was happening with the executive director they appointed.  Dr. Steve Austin, DDS, the presiding officer of the Board, refused to even listen because he feared being involved in any type of subsequent employee hearing.  See email below.

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Kelly Parker shut down criminal investigations which allowed dentists and other licensees to potentially get away with criminal activity.  State Senators Jose Menendez and Charles Schwertner, as well as the Governor's office, were alerted to this fact.  Hello?!  Where are these officials??  Where are the Texas Rangers?  Or the Attorney General's Office?? 

At least nine former criminal investigators can testify in this matter.  NONE of them have yet been contacted by anyone, not even the senators or governor's office even though they said they would "look in to it."  Many of these investigators still have copies of their investigative reports that were written.  These ex-investigators are just waiting to share their stories with the appropriate authorities.

All but THREE criminal investigators left the Texas Dental Board this year because of Kelly Parker.  There are NO criminal investigators left in the entire Dallas region, the San Antonio region, or the entire Houston region!  None of them have been replaced.  After the entire investigative supervisory staff left this year, she promoted one sergeant to lieutenant who resigned his position after just a few weeks of having to deal with Kelly Parker.  He quit the agency shortly thereafter as well.  The mismanagement and unethical decisions coming from Parker prompted many people to leave without having another job to go to.  Once again, NONE of the Board Members want to address the nightmare they created.

It is estimated that over HALF the agency employees have left since Kelly Parker and Nycia Deal started running the agency into the ground.  Due to the large number of vacancies that have been caused by Kelly Parker, the agency HAS to be behind hundreds and hundreds (if not over a thousand) of complaints waiting to be investigated.  She has no one to investigate these complaints!  They are apparently trying to use various staff to clear out complaints.  NO ONSITES are being conducted at dental clinics, NO SANITATION/STERILIZATION inspections are being conducted, so how can they be claiming they're protecting the public??? 

Kelly Parker and Nycia Deal shut down onsite inspections and the ability to allow investigators to issue sanitation citations to violators.  That has been stopped for well over a year.  What is the purpose of that?  Makes as much sense as stopping criminal investigations!  With all the changes being made, one could easily argue that they are in the business of protecting DENTISTS, NOT THE PUBLIC!!

An independent outside audit should take place.  Chances are extremely high that numbers about backlogged cases are being hidden.  The same goes for the severely backlogged cases that are being bungled by Dr. Brook Bell and her dental division.

Kelly Parker has lost her second executive administrative assistant.  This is the second one in a row to just quit.  She lost her communications director, too.  Kelly Parker reportedly received a large number of negative feedback from a department-wide survey that was sent about her.  This should be very telling that all of these new employees already have nothing but negative to report about her and her management style.

In the two years that Kelly Parker and Nycia Deal have so poorly mismanaged the TSBDE, are they any better off than where they were two years ago?  ABSOLUTELY NOT.  In fact, they're probably in such a state of disarray, it will be a MONUMENTAL task for a new executive director to come in and right this sinking ship.

The real shame is that none of the Board Members care enough about their profession, much less the public, to deal with the problem they created by putting Kelly Parker and Nycia Deal in charge to make blunder after blunder.  Hundreds, if not more than a thousand dental complaints are not being tended to.  Hundreds, if not more than a thousand complaints are waiting to be reviewed.  The entire state of Texas only has three experienced investigators left.  People have been leaving the agency in droves.  They cannot retain staff.  Morale is abysmal. 

The TSBDE is now a raging dumpster fire and the Board Members seemingly ignore these facts.

                                                                                                                                                                     ---Anonymous


Tuesday, April 11, 2017

Texas State Board of Dental Examiners: Decaying Rapidly Under Direction of Executive Director Kelly Parker

Debbie-color-sm (6) 12-31-2016By: Debbie Hagan


DTM has learned that in recent weeks the following people have submitted letters of resignation or already ended their employment with the Texas State Board of Dental Examiners(TSBDE):

  1. David Durkop, Lieutenant Investigator for Texas Dental Board;
  2. Greg Gilchrist, Lieutenant Investigator for Texas State Board of Dental Examiners;
  3. Donnie Head, Assistant Director of Investigations at Texas State Board of Dental Examiners Jones, Director of Investigations;
  4. Lisa Jones, Director of Investigations, and;
  5. Jeff Roach, Lieutenant Investigator for Texas Dental Board

Additionally, other than the Legal Division, every department head has walked out and quit without notice, including the Licensing Department head.

So what happened to the already troubled TSBDE?

Ms. Kelly Parker is what happened.

The TSBDE hired Ms. Parker as the new Executive Director in September 2015. Then they gave her Cate Blanche to run the board as she saw fit and things changed drastically.

Prior to Kelly Parker’s hiring the standing Orders from Director of Investigation Lisa Jones to the board investigators were to share anything they had with other law enforcement agencies.

Parker quickly changed that and demanded that she give her stamp of approval the sharing of any and all information with other agencies—law enforcement or otherwise.  If agencies called investigators requesting information, they were to be directed to the Legal Division, pronto.

Parker is not focused on public safety, not justice, not oversight nor fair resolution. Parker's focus is on "Days to Case Resolution”, nothing else.

“Days to Case Resolution” is how the Board is rated by the Legislature as well as internally by the Board for the Investigative Division. The speed of the case is much more important than the quality of the case. Criminal cases take more time and manpower than Administrative cases, resulting in few, if any, criminal cases being worked.

Additionally, despite it being a violation of Texas law, the Legal Division decided that the DSOs could own, operate or maintain a dental office as long as the DSO did not direct clinical care. We all know that never happens, right?

Gosh, wish I could just decide to change the speed limit law to suit me on any given day.

Throwing another turd in the proverbial punchbowl, was Parker’s insistence that a new database go “live” on September 1, 2016, the beginning of the fiscal year, ready or not.

It was not!

There are two databases: Versa(VR) and Paper Vision(PVE) that are supposed to “talk” to each other, so to speak, and work with the Health Care Professional Council, which consists of 5 agencies; the board of dentistry being one of them.

There are no Standard Operating Procedures in place and the databases being incompatible with each other which means all data has to be entered twice; once into VR and again into PVE.

PVE was so not ready investigators learned for months all the data entered and reports marked “approved” that was to send the matter on to the next “work step” it went to a virtual “dead letter box”.

Why?

Because the next “work step” had not even been created yet! That’s right, folks, it went nowhere and to no one!

Talk about waste of time, money and resources!

With the recent departure of supervisors, the Board has lost close to 40 years of dental investigative experience and over 100 years of law enforcement experience. This is not a common investigative skill set and can take several years to develop.