Texas State Board of Dental Examiners: Decaying Rapidly Under Direction of Executive Director Kelly Parker

By: Debbie Hagan

DTM has learned that in recent weeks the following people have submitted letters of resignation or already ended their employment with the Texas State Board of Dental Examiners(TSBDE):

1. David Durkop, Lieutenant Investigator for Texas Dental Board;
2. Greg Gilchrist, Lieutenant Investigator for Texas State Board of Dental Examiners;
3. Donnie Head, Assistant Director of Investigations at Texas State Board of Dental Examiners Jones, Director of Investigations;
4. Lisa Jones, Director of Investigations, and;
5. Jeff Roach, Lieutenant Investigator for Texas Dental Board

Additionally, other than the Legal Division, every department head has walked out and quit without notice, including the Licensing Department head.

So what happened to the already troubled TSBDE?

Ms. Kelly Parker is what happened.

The TSBDE hired Ms. Parker as the new Executive Director in September 2015. Then they gave her Cate Blanche to run the board as she saw fit and things changed drastically.

Prior to Kelly Parker’s hiring the standing Orders from Director of Investigation Lisa Jones to the board investigators were to share anything they had with other law enforcement agencies.

Parker quickly changed that and demanded that she give her stamp of approval the sharing of any and all information with other agencies—law enforcement or otherwise.  If agencies called investigators requesting information, they were to be directed to the Legal Division, pronto.

Parker is not focused on public safety, not justice, not oversight nor fair resolution. Parker's focus is on "Days to Case Resolution”, nothing else.

“Days to Case Resolution” is how the Board is rated by the Legislature as well as internally by the Board for the Investigative Division. The speed of the case is much more important than the quality of the case. Criminal cases take more time and manpower than Administrative cases, resulting in few, if any, criminal cases being worked.

Additionally, despite it being a violation of Texas law, the Legal Division decided that the DSOs could own, operate or maintain a dental office as long as the DSO did not direct clinical care. We all know that never happens, right?

Gosh, wish I could just decide to change the speed limit law to suit me on any given day.

Throwing another turd in the proverbial punchbowl, was Parker’s insistence that a new database go “live” on September 1, 2016, the beginning of the fiscal year, ready or not.

It was not!

There are two databases: Versa(VR) and Paper Vision(PVE) that are supposed to “talk” to each other, so to speak, and work with the Health Care Professional Council, which consists of 5 agencies; the board of dentistry being one of them.

There are no Standard Operating Procedures in place and the databases being incompatible with each other which means all data has to be entered twice; once into VR and again into PVE.

PVE was so not ready investigators learned for months all the data entered and reports marked “approved” that was to send the matter on to the next “work step” it went to a virtual “dead letter box”.

Why?

Because the next “work step” had not even been created yet! That’s right, folks, it went nowhere and to no one!

Talk about waste of time, money and resources!

With the recent departure of supervisors, the Board has lost close to 40 years of dental investigative experience and over 100 years of law enforcement experience. This is not a common investigative skill set and can take several years to develop.

Texas State Board of Dental Examiners Refers Investigation to Local Police Departments. Should People Just Call 911 Bypassing the Board Completely?

By: Debbie Hagan

Last week, News 4 in San Antonio, Texas ran a story about how the Texas State Board of Dental Examiners farms out it’s duties to the local police station instead of investigating themselves. Thanks to a tipster, who says the dental board isn’t the least bit interested in making any changes, I’m publishing the story here, not to critique the story but to comment on the luncy of the content.

Dental board refers out criminal investigations

by APRIL MOLINA

March 14, 2017

“The Texas State Board of Dental Examiners receives dozens of complaints each year; among them, drug diversion and addiction, practicing dentistry without a license and dentists performing unnecessary work.”

Uh, I would say it’s more like hundreds of complaints; maybe even thousands.

"It is I think appropriate that the dental board evaluate all complaints and if they find wrongdoing, either civil or criminal, then it's incumbent upon our dental agency, our dental board to take action," said Texas State Senator Charles Schwertner.”

The citizens of Texas think the board should as well, but over the last several years, I think they have seen the dental board take less and less action. In fact I would say the TSBDE is the least effective of all dental boards, well maybe other than California.

“The dental board has always investigated the administrative side of complaints and for more than a decade board investigators have also had the ability to conduct criminal investigations, often handing cases over to the local district attorneys for prosecution.”

"In hopes of protecting my community and protecting the citizens of Texas I passed this bill that gave them the capacity to have licensed peace officers," said State Senator Jose Menendez.

Menendez's 2003 law enabled the dental board to hire experienced dental investigators with the authority to investigate criminal cases without delay.”

Apparently the TSBDE were not doing their job in 2003 either! Over 14 very long years later, the Texas State Board of Dental Examiners have had the full force for the law behind them to investigate criminal acts of dentists? WOW! Who knew, right? I bet Lisa Jones, the Director of Investigations, should, could and would put the handcuffs on the criminals.

“In late 2016, a whistleblower tipped off the News 4 Trouble Shooters that a decision was made to re-direct criminal investigations at the end of 2015.”

“Re-direct” to where? To be “re-directed” they have to have once been “directed” to someone or someplace, right?

“3 months after Executive Director, Kelly Parker, took over, the director of investigations sent out this email to staff: "Per Kelly, as of today, we will no longer investigate the criminal aspects of a complaint. We will not be filing cases directly with the D.A. any longer. If you have a case with a criminal element, work the administrative side of it and refer the criminal elements to a local police department with jurisdiction."

Say what!! 3 months in and she took this approach? Who hired this Kelly Parker, anyway? And who is she to decide? Clearly, the ED has way too much power. Who’s directing the Director?

At a hearing of the Committee on Public Health in 2012 Lisa Jones, Director of Enforcement for the TSBDE stated she had been with the board for 10 years and Director of Enforcement for over 7. At the hearing Jones stated there had been 153 case of fraud reported and only 5 dentists in 5 years had their licenses revoked or voluntarily surrendered. When asked about cases turned over the local District Attorney’s Jones stated in the last 2 years they had turned over 200 cases and only 5 had some sort of conviction. Lisa Jones is still the Director of Investigations.

The Executive Director at the time was Glenn Parker, who couldn’t attend, but sent a letter. Committee Chair Lois Kolkhorst read from a letter sent in by Glenn Parker, where he made it clear local District Attorneys were reluctant to prosecute these cases, since murders and such took precedence. So, are you telling me, Executive Director of the Texas State Board of Dental Examiners, Kelly Parker, thinks sending a file over to the local cop’s desk would get better results!

SERIOUSLY!!

Kelly, hon, you have a Director of Investigations, right there in your office. I bet you see her at least one or two times a week. She gets paid to “investigate”. Yet you believe you and your office staff are just too busy with ….uh…work….uh… so important that the local police station should do it! I can’t even get my head around that!

Where are you going to “re-direct” the investigations next, the local dog catcher’s desk?

“Parker would not agree to an interview, but sent us this statement: "Other agencies exist for the purpose of pursuing the criminal violation and it would be wasteful and redundant for the dental board to do so, too."

Well, Good God Almighty! Taxpayers wouldn’t want any ‘waste”! (sarcasm)

Ms. Parker, for years, those same agencies along with the state legislators—and the public— have been asking why your agency has done little to nothing to take care of dental related crimes and violations. Earn that $92,000 a year, darlin’! Now, there’s some “waste” for you to ponder.

Facts Reveal ALEC “Overregulation Threatens Market-Driven Solutions in Dentistry” Study is Pure Crap!

By: Debbie Hagan
The below story was posted on Group Dentistry Now; the propaganda machine for the Dental Support Organization(DSO) industry. I first called the whole story “horse shit” but I was wrong—when I’m wrong I’ll admit it. I now need to make that correction and rephrase; it is utter “bull shit”. And this ALEC (American Legislative Exchange Council), well, it’s the “horse shit”. (see ALEC Exposed) and has been under scrutiny for a very long time; some questioning if is even legal—google it. Of course this makes it a perfect match for the DSO industry, right?  ALEC chairman of the board is Mr. W. Preson Baldwin, from the lobbyist group Centerpoint360, which received $442k from the Association of Dental Support Organizations in 2015. (see page 8 of the ADSO tax return) Centerpoint360, received $268K in 2014. Now read the story with the hidden facts revealed. When you are finished ask yourself this: “If it’s so overregulated, why are three of the four examples listed, citing state legislation or regulation was only “sought” and not passed or simply withdrawn completely. Sounds to me like the title should have read “Underregulation Boosts Market-Driven Solutions in Dentistry”.

Posted By: GroupDentistryNow March 16, 2017
The American Legislative Exchange Council (ALEC) recently published a 12 page research paper entitled, ‘Overregulation Threatens Market-Driven Solutions in Dentistry’.  ALEC is America’s largest nonpartisan, voluntary membership organization of state legislators dedicated to the principles of limited government, free markets and federalism. Comprised of nearly one-quarter of the country’s state legislators and stakeholders from across the policy spectrum, ALEC members represent more than 60 million Americans and provide jobs to more than 30 million people in the United States.
In the paper, the author, Mia Palmieri Heck, discusses and analyzes the increasing regulatory and legislative efforts to restrict and even ban dental support organizations in several states.  The ALEC study points to the many benefits of dental support organizations, including increased access to care, lower cost of providing that care, and better patient outcomes when dentists are free from the distraction of non-clinical (support) activities. For a list of clinical (services only a licensed dentist can do) versus non-clinical activities (duties which may be provided by a non-dentist), please see graphic below.
Even with all of the aforementioned benefits, dental licensing boards in several states have tried to limit or restrict dentists’ ability to contract with a dental support organization through regulatory and legislative means.  The main function of a state dental licensing board should be to protect paients from harm, as well as to monitor, regulate, and oversee the licensing process.  The licensing board should not be in the business of creating anti-competitive regulations and legislation to benefit and protect the solo practice owners that may sit on the board.
Example of state overregulation of DSOs:

• North Carolina – [2015] The Unites States Supreme Court ultimately confirmed the findings of a lower court that the NC Board of Dental Examiners had unreasonably restrained trade in violation of the federal antitrust laws.
• Texas – [2014, 2015] The Texas State Board of Dental Examiners proposed new rules restricting the ability of dentists to enter into contracts with ‘unlicensed persons’ for non-clinical functions.  The board also tried to expand its authority to take disciplinary action against dentists who chose to contract with a DSO.  The board received numerous public comments and letters protesting these proposed rules, including a letter from the Federal Trade Commission.  These proposed rules were eventually withdrawn by the board.
• Maryland – [2014, 2016] Maryland’s state board tried to adopt regulations making it nearly impossible for DSOs to operate in the state, even though dental support organizations have operated in Maryland for decades.  The MD administration did not approve these regulations, so the MD state dental association and board of dental examiners sought legislation restricting the business functions a DSO could provide.
• Wisconsin – [2015]  The Wisconsin state dental association sought legislation that would give the dental board authority to regulate dental support organizations on matters related to non-clinical activities.  The bill did not pass mainly due to state legislators, many of whom are members of ALEC.

Mia Palmieri Heck
Heck is Director of ALEC’s Health and Human Services Task Force.  She leads the nationwide effort to promote free-market, pro-patient health care reforms at the state level. In her immediate past position she served as an executive at a Texas-based child and family services provider, where she led the strategic planning and program development efforts for the agency.
To review the entire study, which is the source for the majority of the content in this piece, click HERE.

See all of the ADSO tax returns here

Comfort Dental Agrees to Washington State Permanent Cease and Desist

 
By: Michael W Davis, DDS, Guest Contributor
Dr. Michael W. Davis maintains a general dental practice in Santa Fe, NM. He serves as chairperson for Santa Fe District Dental Society Peer-Review. Dr. Davis also provides a fair amount of dental expert legal work for attorneys. 
 
 



Comfort Dental Group, et al, a Colorado corporate dental entity has signed and accepted a Consent Agreement (permanent cease and desist order) with the Washington State Department of Health, on February 28, 2017. Comfort Dental admits engaging in the unlicensed and unlawful practice of dentistry. Comfort Dental was active in the sales and management of so-called sub-franchised dental practices, outside the bounds of Washington statutes.

Unlicensed parties, and not duly licensed dentists of dental practices, were selecting dental laboratories for patients, dental supplies, office supplies, & janitorial services. The dental corporation's restrictive covenant on doctors was deemed overly restrictive and outside the bounds Washington statues. Further, Comfort Dental's restrictions on the ability of a doctor to transfer their practice ownership was also deemed unlawful. The 5% "royalty" fee Comfort Dental charged licensed doctors on gross collections was determined unlawful, as it allowed Comfort Dental an excessive beneficial ownership in dental practices.

Respondents of Comfort Dental agreed to Pay a fine of $340,000, agreed to the permanent cease and desist order to discontinue their unlicensed and unlawful practice of dentistry in Washington, and reform each of their Washington State dentist contracts to comply with state law.
Reporter's note: This outcome in Washington State, in which the dental profession, public and state government stood up for consumer rights, is in stark contrast to Colorado. In Colorado, the dental profession and state legislators capitulated to the interests of corporate dentistry and Comfort Dental.

February 28, 2017 - Comfort Dental Stipulation and Agreed Order with Washington Department of Health

Reporter's note: Here's an interesting facet to this story. If Comfort Dental fully complies w/ their consent agreement w/in an allotted time frame, their $340,000 fine will be reduced to $25,000. However, in public record evidence submitted in the earlier legal action of Drs Carl & Craig Bahr, verus Comfort Dental, et al. (case now settled & sealed), in an email from Comfort Dental founder & president Dr Rick Kushner, he stated that w/out control of the dental lab, Comfort Dental wouldn't be viable as it is today (loss of corporate control & money). It seems the Comfort Dental business model (as it exists today) may collapse, w/out control of the lab & mandatory lab utilization by franchisees (dentists). This is seemingly at distinct odds w/ expressed terms of the settlement w/ WA State.
Evidence of the earlier cited civil case clearly demonstrated problematic issues w/ the mandated dental laboratory, which was operated by Dr Kushner's brother. One might assume doctors would be free to select what dental lab operated in their patients' best interests. However, that's almost NEVER the case w/ corporate dentistry.
So, now it will come down to a serious effort at state enforcement. Is the WA State AG's office a paper tiger, or a true protector of the public interest & enforcer of the rule of law? We'll see..
Related: TOXIC TROIKA FOR DENTAL PATIENTS